Terms & Conditions

Legacy Logistics

These Terms and Conditions govern the use of the Legacy Logistics website and all shipping, tracking, and logistics services provided by our company. By using our website or engaging our services, you agree to comply with these terms.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please discontinue the use of our services.

2. Our Services

Legacy Logistics provides domestic and international logistics services, including but not limited to:

3. Customer Responsibilities

Customers agree to:

4. Prohibited Items

Legacy Logistics reserves the right to reject shipments containing prohibited or restricted items, including but not limited to:

5. Shipment Tracking

Tracking information is provided for customer convenience. While we strive to keep shipment updates accurate and timely, temporary delays or technical issues may occur. Tracking information should not be considered legally binding.

6. Delivery Times

Estimated delivery dates are provided as guidelines only. Delivery may be delayed due to weather conditions, customs inspections, transportation disruptions, public holidays, force majeure events, or circumstances beyond our reasonable control.

7. Loss or Damage

Legacy Logistics takes reasonable care when handling shipments. However, our liability for loss or damage is limited to the extent permitted by applicable law and any agreed shipping terms. Customers are encouraged to purchase shipment insurance for valuable goods.

8. Customs & Duties

International shipments may be subject to customs duties, taxes, inspection fees, or import regulations imposed by destination countries. These charges are the responsibility of the consignee unless otherwise agreed.

9. Payments

All shipping charges must be paid according to the agreed quotation. Failure to settle outstanding balances may result in delays, storage charges, or suspension of services.

10. Privacy

We respect your privacy. Customer information collected through our website is used solely for shipment processing, communication, customer support, and service improvement. We do not sell or rent customer information to third parties.

11. Website Availability

We strive to maintain uninterrupted access to our website. However, maintenance, upgrades, or unforeseen technical issues may occasionally affect availability.

12. Intellectual Property

All content, including logos, graphics, text, images, and website design, remains the property of Legacy Logistics and may not be reproduced without written permission.

13. Limitation of Liability

Legacy Logistics shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services or website, except where liability cannot legally be excluded.

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services after changes are published constitutes acceptance of the updated terms.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws governing the jurisdiction in which Legacy Logistics operates, without prejudice to any mandatory consumer protection laws that may apply.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Legacy Logistics
20 Fenchurch Street
London EC3M 3BY
United Kingdom

Email: support@legacylogistics.com
Phone: +44 20 7946 0958